Privacy Policy – Align and Restore Chiropractic, Pascoe Vale VIC

Effective Date: 28/02/2025

At Align and Restore Chiropractic Clinic (“we”, “our”, or “us”), your privacy is important to us. We are committed to protecting the personal information you share with us in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our clinic, use our website, or engage with our services.

1. What Personal Information We Collect

We may collect and hold the following personal information:

• Your full name, address, date of birth, phone number, and email

• Health information relevant to your care (e.g., medical history, diagnosis, treatment notes, imaging)

• Medicare, private health insurance details, or other billing information

• Information provided via forms, phone calls, emails, or online bookings

2. How We Collect Personal Information

We collect your personal information in several ways, including:

• Directly from you when you complete our intake forms or provide information in consultations

• Through our website or booking system (online forms, contact pages)

• From third parties such as your GP or other health practitioners, with your consent

3. Why We Collect Your Information

We collect and use your personal information for purposes such as:

• Providing chiropractic treatment and care

• Managing appointments and clinical records

• Communicating with you regarding your health or appointments

• Billing and processing private health or Medicare claims

• Fulfilling legal and regulatory obligations

4. How We Store and Secure Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Your records may be stored:

• Electronically in secure clinical software systems

• Physically in locked filing cabinets (if applicable)

• With access restricted to authorised clinic staff only

We retain your personal information for as long as required by law and our professional obligations.

5. Disclosure of Personal Information

We may disclose your information to:

• Other healthcare providers (e.g., your GP or specialist) with your consent

• Medicare or health insurers for claims processing

• Regulatory bodies when legally required

• IT service providers or contractors who assist in managing our systems (under strict confidentiality agreements)

We do not sell or rent your personal information to third parties.

6. Access and Correction

You have the right to access and request corrections to your personal information. To do so, please contact us in writing. We may need to verify your identity and may charge a reasonable fee for retrieval.

7. Website and Cookies

Our website may collect general browsing data through cookies and analytics tools to improve user experience. This data is de-identified and used only for technical and statistical purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or at our clinic.

9. Contact Us

If you have questions about this Privacy Policy or would like to make a complaint, please contact us:

Align and Restore Chiropractic
434 Gaffney St
Pascoe Vale VIC 3044
Email: info@alignandrestore.com
Phone: 0416 249 147

We will respond to your enquiry or complaint within a reasonable timeframe.